Service EPDF Browser Problems

Gaincloud Services uses Adobe Acrobat ePDF Forms. Adobe Systems is the Leader, Owner and Patent-holder of this technoogy. To give credit to Adobe you should visit Adobe Support Site Link for help. If you want further help and your browser issue is not resolved yet, then read further to see if the following section helps.

 

 

  For Intenet Explorer (IE) Version 10 Browsers:

On IE Version 10 browser most likely the browser enable-protected-mode setting causes the Adove ePDF to STOP working. That means you can see the form, fill it BUT when you try to submit the form by   clicking on the button nothing happens, NO CONFIRMATION is displayed and the form is NOT submitted. Follow the steps given below to fix this browser problem.

STEP 1: Open/start your Internet Explorer Browser first.

STEP 2: Then click on the settings button on the top right of your browser window as shown below. Click on the Internet Options Menu Item (as shown below).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

STEP 3: When the Internet Options window appears, REMOVE the checkbox from "Enable Protected Mode" setting and click on OK button to save.

STEP 4: Make sure to close ALL Internet Explorer windows and restart JUST the browser only.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For Google Chrome Browsers:

 

STEP 1: Open Chrome Browser and navigate to the URL Address Bar and type in the URL "chrome://plugins" as shown below. When the plugin page loads navigate to the plugin listed.

 

 

 

 

 

 

 

STEP 2: Find the "Chrome PDF Viewer" plugin and "Disable" it.

 

 

 

 

 

 

 

 

STEP 3: Find the "Adobe Reader" plugin and "Enable it" Also make sure to click "Always Allowed" for Adobe Reader.

 

 

 

 

 

 

 

STEP 4: Make sure to close the plugin-tab and close Chrome browser to restart JUST the browser window.

 

 

 For Mozilla Firefox Browsers:

Even for opensource mozilla firefox browser some of the users have reported errors/problems with the ePDF Plugin installed within the browser. Please follow the steps given below to fix this problem.

STEP 1: Open Firefox browser first.

STEP 2:

STEP 3:

STEP 4:

STEP 5:

 

  For Apple Safari Internet Browsers:

   We have some users who reported problems with Apple Safari browsers on Apple MAC-Book or iMac computers. Please follow the steps given below to resolve the problem.

STEP 1: Open Safari browser first.

STEP 2:

STEP 3:

STEP 4:

STEP 5: