Difference between revisions of "Service EPDF Browser Problems"
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| − | <p><span style="text-decoration: underline; font-size: medium;"><strong>For Intenet Explorer (IE) Version 10 Browsers:</strong></span></p> | + | <p><span style="text-decoration: underline; font-size: medium;"><strong><img style="float: left;" src="/images/7/7a/Internet-explorer-logo.jpg" alt="" width="47" height="47" /> </strong></span><span style="font-size: medium;"><strong> </strong></span><span style="text-decoration: underline; font-size: medium;"><strong>For Intenet Explorer (IE) Version 10 Browsers:</strong></span></p> |
| − | <p style="padding-left: | + | <p style="padding-left: 60px;">On IE Version 10 browser most likely the browser enable-protected-mode setting causes the Adove ePDF to STOP working. That means you can see the form, fill it BUT when you try to submit the form by clicking on the button nothing happens, NO CONFIRMATION is displayed and the form is NOT submitted. Follow the steps given below to fix this browser problem.</p> |
<ol style="padding-left: 30px;"> </ol> | <ol style="padding-left: 30px;"> </ol> | ||
| − | <p style="padding-left: | + | <p style="padding-left: 60px;"><span style="text-decoration: underline;"><strong>STEP 1:</strong></span><strong> </strong>Open/start your Internet Explorer Browser first.</p> |
| − | <p style="padding-left: | + | <p style="padding-left: 60px;"><span style="text-decoration: underline;"><strong>STEP 2:</strong></span> Then click on the settings button on the top right of your browser window as shown below. Click on the Internet Options Menu Item (as shown below).</p> |
<p style="padding-left: 120px;"><img style="float: left;" src="/images/9/95/IE-10-Browser-Problem.png" alt="" width="464" height="295" /></p> | <p style="padding-left: 120px;"><img style="float: left;" src="/images/9/95/IE-10-Browser-Problem.png" alt="" width="464" height="295" /></p> | ||
<p style="padding-left: 30px;"> </p> | <p style="padding-left: 30px;"> </p> | ||
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<p style="padding-left: 30px;"> </p> | <p style="padding-left: 30px;"> </p> | ||
<p style="padding-left: 30px;"> </p> | <p style="padding-left: 30px;"> </p> | ||
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| − | |||
<p style="padding-left: 30px;"> </p> | <p style="padding-left: 30px;"> </p> | ||
| − | <p style="padding-left: 30px;"><img style="float: left;" src="/images/9/96/IE-10-Browser-Problem-Remove-ProtectedMode.png" alt="" width=" | + | <p style="padding-left: 60px;"><span style="text-decoration: underline;"><strong>STEP 3:</strong></span> When the Internet Options window appears, REMOVE the checkbox from "Enable Protected Mode" setting and click on OK button to save.</p> |
| + | <p style="padding-left: 60px;"><br /><span style="text-decoration: underline;"><strong>STEP 4:</strong></span><strong> </strong>Make sure to close ALL Internet Explorer windows and restart JUST the browser only.</p> | ||
| + | <p style="padding-left: 30px;"> </p> | ||
| + | <p style="padding-left: 30px;"><img style="float: left;" src="/images/9/96/IE-10-Browser-Problem-Remove-ProtectedMode.png" alt="" width="493" height="510" /></p> | ||
<p> </p> | <p> </p> | ||
<p> </p> | <p> </p> | ||
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<p>STEP 5:</p> | <p>STEP 5:</p> | ||
<p> </p> | <p> </p> | ||
| − | <p> </p> | + | <p><span style="font-size: medium;"><strong><span style="text-decoration: underline;"><img style="float: left;" src="/images/e/e2/Safari-logo.jpg" alt="" width="49" height="49" /></span> <span style="text-decoration: underline;">For Apple Safari Internet Browsers:</span></strong></span></p> |
| + | <p> We have some users who reported problems with Apple Safari browsers on Apple MAC-Book or iMac computers. Please follow the steps given below to resolve the problem.</p> | ||
<p> </p> | <p> </p> | ||
<p> </p> | <p> </p> | ||
<p> </p> | <p> </p> | ||
Revision as of 11:06, 27 November 2013
For Intenet Explorer (IE) Version 10 Browsers:
On IE Version 10 browser most likely the browser enable-protected-mode setting causes the Adove ePDF to STOP working. That means you can see the form, fill it BUT when you try to submit the form by clicking on the button nothing happens, NO CONFIRMATION is displayed and the form is NOT submitted. Follow the steps given below to fix this browser problem.
STEP 1: Open/start your Internet Explorer Browser first.
STEP 2: Then click on the settings button on the top right of your browser window as shown below. Click on the Internet Options Menu Item (as shown below).
STEP 3: When the Internet Options window appears, REMOVE the checkbox from "Enable Protected Mode" setting and click on OK button to save.
STEP 4: Make sure to close ALL Internet Explorer windows and restart JUST the browser only.
For Google Chrome Browsers:
STEP 1: Open Chrome Browser and navigate to the URL edit box and type in the URL "" as shown below. When the plugin page loads navigate to the plugin section for Google Chrome ePDF plugin.
STEP 2:
STEP 3:
STEP 4:
For Mozilla Firefox Browsers:
Even for opensource mozilla firefox browser some of the users have reported errors/problems with the ePDF Plugin installed within the browser. Please follow the steps given below to fix this problem.
STEP 1: Open Firefox browser first.
STEP 2:
STEP 3:
STEP 4:
STEP 5:
For Apple Safari Internet Browsers:
We have some users who reported problems with Apple Safari browsers on Apple MAC-Book or iMac computers. Please follow the steps given below to resolve the problem.
